Terms & Conditions

This website is operated by [Registered company name, e.g. Genesis Investment Limited] (“Genesis Investment”, “we”, “us”), a company registered in Kenya under no. [Company registration no. (PVT-…)], KRA PIN [KRA PIN], of [Physical address, e.g. Plot no., Road], Industrial Area, Nairobi, [P.O. Box …-00100, Nairobi].

These terms apply to every order you place with us. By creating an account or placing an order you agree to them, together with our Privacy Policy, Returns & Refunds and Delivery Policy. Nothing in these terms limits your rights under the Consumer Protection Act, 2012 or other Kenyan law.

• You need an account to order. You must be 18 or older and give accurate details, including a phone number and delivery address we can reach.
• Keep your password private — you're responsible for orders placed through your account. Tell us straight away if you think someone else has used it.
• We may suspend accounts used for fraud, abuse or in breach of these terms.

We work hard to publish accurate part numbers and vehicle fitment, but vehicles vary by year, engine, market and trim. Please check the part number or fitment against your vehicle, or ask us before ordering — our team will confirm fitment on request.

We recommend that parts are fitted by a qualified mechanic. We're not responsible for loss or damage caused by incorrect installation.

When you place an order you're making an offer to buy. We accept it when we confirm the order by email — that's when the contract between us is formed. Stock is reserved for your order at that point.

We may decline or cancel an order — for example if a part is unavailable, a price or description was clearly wrong, or we suspect fraud. If we cancel, we'll tell you and refund anything you've paid in full.

• Prices are in Kenya Shillings (KSh) and exclude VAT. VAT at the applicable rate is added at checkout, together with the delivery fee for your town, and the full total is shown before you pay.
• The price you pay is the price shown when you place the order. If a price is obviously wrong, we'll contact you before dispatch and you can cancel for a full refund.
• We accept M-Pesa, and pay-on-delivery where offered. M-Pesa payments are handled by Safaricom; we never see or store your M-Pesa PIN. An order paid by M-Pesa is confirmed once the payment is received, and is cancelled if it isn't paid within the time shown at checkout.

We deliver across Kenya as set out in our Delivery Policy. Delivery times are estimates. Risk passes to you on delivery, and ownership once you've paid in full.

You can cancel before dispatch and return unfitted parts within 7 days, and faulty parts are covered by warranty — see Returns & Refunds for the full details.

If we fail to meet these terms we're responsible for loss you suffer that is a foreseeable result of our failure, up to the value of the order concerned. We're not responsible for loss that wasn't foreseeable, for business losses (such as lost profit or vehicle downtime), or for loss caused by incorrect fitting, misuse, or events outside our reasonable control.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or any other liability that can't be excluded under Kenyan law.

• Content on this site — text, photos, logos and product data — belongs to us or our suppliers and may not be copied for commercial use without permission. Brand names belong to their respective manufacturers.
• Don't misuse the site: no scraping, automated ordering, attempts to break security, or fraudulent orders.
• We may update the site and these terms. The version that applies to your order is the one on the site when you place it.

These terms are governed by the laws of Kenya. If you have a complaint, please contact us first at info@genesisinvestment.co.ke — we aim to resolve it within 14 days. If we can't, the courts of Kenya have jurisdiction, and you may also contact the Competition Authority of Kenya about consumer matters.